FRM Takes on Amazon

Last month I started a new adventure, I started working for Amazon in the comfort of my own home.

While scrolling through random pages on Craiglist I found myself in the jobs section looking at postings for sheet rock removers and retail specialists when I happened upon a posting for Virtual Customer Service working for Amazon. Despite thinking it was the latest scam I decided to look at it anyway, any insight in to Amazons secret layer is better than none right? I clicked the APPLY HERE>>>>>>>>>> link at the bottom of the page fully expecting a big green bug to pop up on my screen and start munching away all the files I had stored on my computer. It then directed me to another page and another one after that until finally I was at the actual Amazon website under job postings. 

There is was, Virtual Customer Service for Amazon. The posting was real! I could barely contain my excitement! 

I filled out the first bit of information and they asked me to take a quick little test operating their software. Later that week I received an email stating they needed a few more things from me like a background check and some more information. I happily obliged and waited for another 2 weeks for further instructions. Finally the email had come in, I would be starting mid November in Shipping and Delivery for the super mega online giant known as Amazon. How exciting!! A few days later a package arrived in the mail, it was all my equipment for Amazon along with instructions on how to use it.

When my first day finally arrived I was so excited I could hardly contain myself. I sat at my desk that was set up in front of my window overlooking the street and followed the instructions to call in to a conference call. Our team leader spent 3 hours helping the whole team get set up, I only wish I had that kind of patience. For the first 2 weeks we did training modules to learn how to navigate the many different pages that make Amazon the customer-centric company that it is today. We learned about the history of Amazon and about the founder who started the website to sell books.

My first day of taking live calls was terrifying. I knew my material and what to say and what page to use but every call I would block and message my team leader in a panic because I didn’t know what to do. She reminded me that it gets easier with every call. In the back of my mind I knew she was right but that didn’t help me in the moment, in the moment I was still new and confused. When day 2 of live calls arrived I didn’t even want to clock in, I dreaded taking calls and being confused and not being helpful. Sometimes a driver would be in a hurry or get angry that I was being so slow, but mostly the drivers on day 2 were kind and understanding. Day 3 is when I really got in to the groove of things, I was rocking calls and finding links on my own and it felt great! I was actually being helpful, I was being useful!

I have been on my own answering calls for about 2 weeks now and it has been amazing. Not only am I able to work from home but they offer voluntary time off, paid time off and a more than reasonable wage all while supplying you the tools to exceed your own expectations! At this time I am only seasonal however they do keep seasonal members on board from time to time as year round associates. You may have missed the chance to join Amazon for their 2017 peak season but be sure to check their job posting page regularly to see a position opens up, you will be glad to did!

Please like & share:
This entry was posted in Amazon, Customer Service, Jobs. Bookmark the permalink.